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The Candidate Portal (CP) is a platform for managing high-volume recruitment. Before the introduction of this service, all candidate selection was done manually over the phone, consuming significant recruiter resources on the line. The service aims to reduce the workload on the call center, improve the conversion rate to employment, and optimize performance at specific stages of the recruitment process
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Почитать про кейс на русском
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🗓️Dates: May 2025 — Present
Reading time ≈ 6 min
Contents
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Содержание
How it all started
I began working on the product in May 2025. At that time, the team recognized that the old Candidate Portal (CP) needed a complete overhaul because the MVP version had outlived its purpose and no longer provided room for growth.
My contributions to the product
- Analysis and Strategy:
- Competitor analysis and feature benchmarking
- Defining product vision and development strategy
- Backlog creation and prioritization
- Task prioritization during planning sessions
- User data analysis and hypothesis generation
- Metrics analysis and product analytics
- Research and Testing:
- Hypothesis generation
- Conducting quantitative and qualitative research
- Customer Journey Mapping (CJM)
- Design research and testing
- Design and Prototyping:
- Designing user flows, scenarios, and functionalities with the product team
- Optimizing the user experience
- Prototyping and animations
- Developing new conceptual design solutions
- Design System and Documentation:
- Maintaining and designing the design system
- Creating design guidelines and documentation
- Review and Oversight:
- Handing off mockups to development, tracking tasks through release, and post-release support
- Preparing deliverables and specifications for developers
- Organization and Planning:
- Presenting, defending, and justifying design decisions to stakeholders and developers
- Breaking down large tasks
- Sprint planning
How we arrived at the redesign
High employee turnover is common in high-volume recruitment. Creating a self-service platform where candidates can complete the entire process independently reduces workload and costs significantly. We decided to retire the old interface for three main reasons: